Key capabilities in knowledge-intensive service business
نویسندگان
چکیده
منابع مشابه
Service customisation and standardisation in combinatory knowledge-intensive business services
The trade-off between customisation and standardisation in service offerings has been widely debated in the literatures on service in general and on knowledge-intensive business services (KIBS) specifically. Moving beyond this trade-off, this paper introduces a new type of service offering, called combinatory KIBS, distinguished by their capability to combine customisation and standardisation. ...
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ژورنال
عنوان ژورنال: The Service Industries Journal
سال: 2013
ISSN: 0264-2069,1743-9507
DOI: 10.1080/02642069.2011.623774